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Client Service Associate/Teller

2 months ago

Phoenix, Arizona, United States BankTalent HQ Full time

About BankTalent HQ

We are a community-driven bank that values relationships and provides our clients, shareholders, and employees with the best possible tools, resources, and opportunities. Our workplace culture is built on inclusivity and collaboration, allowing us to give our customers and employees the best possible environment to thrive.

Job Summary

We are seeking a seasoned Client Service Associate (Teller) to join our team in our Prescott Valley branch. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and identifying opportunities to cross-sell our bank's products.

Key Responsibilities

  • Transaction Processing: Accurately process debit and credit transactions in compliance with established policies and procedures, while maintaining an acceptable balancing record.
  • Customer Service: Identify and address clients' needs by providing a variety of services, including opening new accounts, issuing counter checks, performing account maintenance, and issuing/activating ATM cards.
  • Problem Resolution: Resolve clients' problems either through direct personal action or referral to alternative branch or bank resources.
  • Cross-Selling: Identify and maximize cross-sell opportunities through exploring clients' needs.

Requirements

  • Education: High School Diploma or equivalent and some cashiering, customer service, balancing, or other related experience.
  • Skills: Basic knowledge of math, cashiering, balancing, debits, credits, bank products, and/or banking. Solid balancing and customer service skills are required.
  • Availability: Monday - Friday: 8:15 A.M. - 5:15 P.M.; 40 hrs./wk.

Benefits

  • Medical, Dental, and Vision Insurance: Available on day one of employment.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and Dependent Care Accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) Plan with Company Match, Profit Sharing, and competitive compensation in line with work experience.
  • Mental Health Benefits, including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador Preferred Banking Products.