Apheresis Telerecruiter

2 weeks ago

Pomona, California, United States American Red Cross Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Apheresis Telerecruiter. As a key member of our recruitment team, you will play a vital role in contacting blood donors and scheduling appointments to ensure a steady supply of life-saving blood products.

Key Responsibilities
  • Contact current apheresis and whole blood donors to recruit for donation and schedule appointments to meet established collection goals.
  • Follow a process and scripting for conducting calls with donors to ensure a consistent donor experience and maintain accurate records of donors contacted and appointments scheduled.
  • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
  • Work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and adequate blood supply.
Requirements
  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Experience with making sales quotas preferred.
  • Face-to-face experience preferred.
  • Outbound calls experience preferred.
  • Computer experience, excellent customer service, and problem-solving skills required.
What We Offer

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your career and make a difference every day.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

At the American Red Cross, your uniqueness can shine. We support a variety of cultural and community resource groups for employees and volunteers, providing connections, mentoring, and a platform for important concerns and opinions.

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