Apheresis Telerecruiter

2 weeks ago

Pomona, California, United States American Red Cross Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Apheresis Telerecruiter. As a key member of our recruitment team, you will play a vital role in contacting blood donors and scheduling appointments to ensure a steady supply of life-saving blood products.

Key Responsibilities
  • Contact current apheresis and whole blood donors to recruit for donation and schedule appointments to meet established collection goals.
  • Follow a process and scripting for conducting calls with donors to ensure a consistent donor experience and maintain accurate records of donors contacted and appointments scheduled.
  • Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
  • Work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and adequate blood supply.
Requirements
  • High school diploma or equivalent required.
  • Minimum one year of telephone and customer service or telemarketing experience required.
  • Experience with making sales quotas preferred.
  • Face-to-face experience preferred.
  • Outbound calls experience preferred.
  • Computer experience, excellent customer service, and problem-solving skills required.
What We Offer
  • Competitive hourly rate of $20.68.
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) with 5% match.
  • Paid time off, holidays, and family leave.
About the American Red Cross

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donations to those in need. We are committed to diversity, equity, and inclusion and strive to create a workplace culture that reflects the communities we serve.

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