Construction Enterprise Manager

3 weeks ago


New York, New York, United States OnsiteIQ Full time
About OnsiteIQ
OnsiteIQ is a leading construction intelligence platform that utilizes cutting-edge technology to transform how construction projects are managed and executed. Our innovative platform leverages AI-powered visual data to provide real-time insights, streamline workflows, and enhance decision-making for construction professionals.

The role of an Enterprise Customer Success Manager at OnsiteIQ is to ensure our enterprise clients derive maximum value from our construction intelligence platform. This involves cultivating deep, strategic relationships with key customer stakeholders and working closely with internal teams to deliver exceptional results. You will serve as the trusted advisor, overseeing complex portfolio rollouts, driving customer satisfaction, and ensuring successful outcomes across multiple touchpoints.

Key Responsibilities:
  1. Customer Relationship Management:
    • Build and maintain strong, long-lasting relationships with senior stakeholders at enterprise-level customers.
    • Understand the unique goals, challenges, and objectives of each enterprise customer.
    • Serve as the main point of contact for strategic initiatives and foster customer loyalty through personalized service.
  2. Onboarding and Implementation:
    • Lead the onboarding process for new enterprise customers, ensuring smooth transitions to the OnsiteIQ platform.
    • Collaborate with the implementation team to define clear milestones and set expectations.
    • Travel required for strategic initiatives, including onboarding for certain enterprise accounts.
  3. Project Management and Execution:
    • Oversee complex, multi-phase portfolio rollouts for enterprise clients.
    • Manage coordination between cross-functional teams to ensure seamless execution and customer satisfaction.
  4. Account Growth and Retention:
    • Identify opportunities to expand accounts through upselling and cross-selling additional OnsiteIQ products and services.
    • Drive customer success by ensuring customers realize value from the platform.
    • Work closely with Account Executives in the sales organization to drive upsell and expansion.
  5. Culture Advocacy:
    • Cultivate and encourage customer advocacy through excellent service and outcomes.
    • Solicit feedback to ensure customers are satisfied with the platform and operational services.
  6. Issue Resolution:
    • Act as the key escalation point for any customer inquiries, issues, or conflicts.
    • Collaborate with internal teams to resolve challenges quickly and effectively.
  7. Data Analysis and Reporting:
    • Monitor and analyze customer engagement, platform usage, and overall health metrics.
    • Prepare regular reports for both customers and internal teams.
  8. Product Feedback:
    • Gather and relay customer insights regarding platform functionality and service needs.
    • Champion the voice of the customer within the organization to drive product and service improvements.

Salary: $90,000 per year
Location: Flexible remote work options available.

This role requires a bachelor's degree in business, construction management, project management, or a related field. Proven experience in customer success, account management, or project management with a focus on enterprise-level clients is essential. Strong project management skills and the ability to analyze customer data are also required. Experience with CRM software and project management tools is highly preferred.
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