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Customer Service Representative

2 months ago

Hanover, Pennsylvania, United States Experis Full time

Job Title: Customer Service/Coordinator I

Location: Hybrid (3 days a week onsite)

Duration: 11 months contract with possible extension

Pay Rate: $18/hr

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Service/Coordinator I to join our team at Experis. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Management: Enter customer orders into SAP and modify orders as needed.
  • Research and Analysis: Conduct independent research to resolve customer issues and improve customer satisfaction.
  • Communication: Develop and maintain strong communication skills to effectively interact with customers and internal stakeholders.
  • Time Management: Prioritize work and manage time effectively to meet deadlines and deliver results.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum 2 years of customer service experience in a call center environment.
  • Skills: Strong attention to detail, good communication and client interface skills, and ability to work in a fast-paced environment.
  • Software: Proficient in Microsoft Office, particularly Excel.

What We Offer:

  • Competitive Pay: $18/hr
  • Opportunities for Growth: Possible extension of contract and opportunities for career advancement.