IT Service Management Business Analyst

3 days ago


New Brunswick, New Jersey, United States ValidaTek Full time
Job Title: ITSM Business Analyst

At ValidaTek, we are seeking a highly skilled IT Service Management (ITSM) Business Analyst to join our FLETC team in Glynco, GA. The successful candidate will play a critical role in supporting the design, deployment, and operation of our IT infrastructure processes.

Key Responsibilities:
  • Assist with the deployment and transformation of IT infrastructure processes and procedures.
  • Provide analysis and support for ongoing service delivery, performance, and governance-operations.
  • Work with key process stakeholders to capture process policies, work instructions, and knowledge expertise.
  • Support monitoring services throughout the ITSM process lifecycle, verifying adherence to specified process requirements.
  • Assist with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and development efforts for IT processes.
Requirements:
  • 5+ years of business analysis experience within a diverse IT environment.
  • Federal contracting experience is preferred.
  • Bachelor's Degree in a relevant field, or equivalent experience.
  • Must be able to operate computer, copier, fax machine, etc.
  • Must be able to communicate effectively with management and coworkers to exchange information accurately.
  • Must be able to review and effectively respond to electronic and verbal communications.
  • Ivanti Administrator certification is preferred.
  • ITILv4 certification is preferred.
  • Must be able to pass the Federal Law Enforcement Background Investigation.
  • Required to work onsite at Glynco, GA.
Salary and Benefits:

The salary range for this position is $50,595.00 - $84,325.00 per year, based on a variety of factors including experience, geographic location, contract affordability, internal equity, education, and certifications.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.


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