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Fraud Prevention Specialist
2 months ago
The Fraud Prevention Specialist at United Bank Inc is responsible for identifying and investigating suspicious transactions, mitigating fraud exposure, and creating cases for further assignment to the Fraud Investigations Team. This role performs investigative and support functions for the Fraud Prevention Team, utilizing software and data analytics to uncover fraud and take necessary actions.
Key Responsibilities
- Review daily reports and alerts to identify potential fraud and deception, using software to uncover fraud and take mitigation steps.
- Respond to internal and external inquiries and emails for the Fraud Department, providing timely and accurate information.
- Ensure proper and timely reporting of qualified events to the BSA Team for further action.
- Record data and remarks using core provider and fraud software, maintaining consistency and accuracy.
- Manage assigned alerts and identify fraud items, placing appropriate holds on funds.
- Cultivate and maintain relationships with law enforcement and external institution Risk/Fraud Departments to gain trust and provide assistance with fraud alerts.
- Research and analyze customer account activity, identifying irregular patterns and taking mitigation steps to prevent future fraud.
- Leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud, making recommendations to improve processes and procedures.
- Recognize fraud behaviors outside alert review through examination of transaction records, customer data, and account activity.
- High School Diploma or equivalent required; Bachelor's degree highly desired.
- Minimum of two years of fraud experience required.
- Strong analytical and organizational skills, with ability to solve problems with minimal oversight.
- Basic understanding of banking regulations and laws applicable to fraud.
- Knowledge of bank operations and procedures, including check, ACH, Merchant Capture, Wire, and other payment channel operating rules.
- Multi-tasking skills, including researching information through multiple systems, to make judgmental decisions based on data reviewed.
- Ability to work in a fast-paced, stressful environment with a focus on risk mitigation and client experience.
- Effective communication skills, with ability to engage clients with difficult fraud matters.
- Ability to learn and adapt to new information and technology platforms.
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Flexible to work weekends, holidays, and/or extended hours as needed.
- Excellent customer service skills.
United Bank Inc is committed to nurturing an inclusive culture that celebrates diversity of thought, backgrounds, and experience, promoting respect and a shared purpose, and aligning with our core values. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
