Customer Experience Specialist
7 days ago
About us
LOFT creates modern, feminine, versatile clothing for women with a common goal: to look and feel confident in any situation.
We empower women to express themselves authentically because feeling confident is always in style.
About the roleThis role requires you to support and role-model excellent customer experiences as a key team member. Your focus is on delivering personalized interactions and providing guidance to associates.
You will have a direct impact on both customer and associate experiences, collaborating with the Store Manager to become an expert on store functions.
This position requires weekend availability.
The impact you can make- Represent the brand and model personalized customer experience behaviors.
- Assist store leaders with onboarding and developing a highly engaged team.
- Support an inclusive environment where everyone feels welcome and valued.
- Uphold the highest visual and operational standards while keeping the customer top of mind.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide real-time feedback and coaching for associates to excel in customer interactions.
- Build strong relationships by sharing ideas and supporting the team.
- Stay informed on company priorities and promotions using available tools.
- Seamlessly step into management when needed.
- 6 months of retail sales experience (preferred)
- Management experience (preferred)
- Technology proficiency and ability to operate a point-of-sale system
- Excellent communication and coaching skills
- Flexible availability, including evenings, weekends, and holidays
- Ability to organize, delegate, and prioritize tasks effectively
- Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, and Lane Bryant (in-store and online) plus additional quarterly incentives
- Support for your individual development and growth opportunities within our family of brands
- A culture of giving back – opportunities to support local communities*
- 401(k)*
Store 1649-Colonnade at State-ANN-State College, PA 16803
Regular/Part-time position
*Note: Eligibility of certain benefits and associate programs is subject to employment type and role.
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