Network Engineering Associate

6 days ago

Dearborn Heights, Michigan, United States Saanvi Technologies Full time
Job Title: Network Engineering Associate

We are seeking a highly skilled Network Engineering Associate to join our team at Saanvi Technologies. As a key member of our contact center services department, you will be responsible for designing, implementing, and supporting advanced voice solutions using SIP and Cisco-based network hardware and configurations.

Key Responsibilities:
  • Design and manage the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE's, and Customer Edge Routers.
  • Deploy performance, monitoring, and alerting tools to ensure voice transport availability KPI's are being met.
  • Maintain voice transport documentation, including network designs diagrams, carrier circuit information, and device configurations.
  • Escalate production support incidents and problems.
  • Work on voice transport problems of diverse scope and complexity.
  • Ensure business requirements for high availability are met by actively monitoring, executing on capacity planning needs, recommending/implementing design changes, and performing annual disaster recovery tests.
  • Cross-train team members.
Requirements:
  • Demonstrated ability to design, deploy, and troubleshoot a SIP-based solution that supports VoIP applications.
  • Ability to resolve voice issues, including understanding system logs and coordinating problem resolution efforts with multiple resources (vendors, customers, IT).
  • Firm understanding of Cisco hardware and configurations (CODEC's, dial-peers, VLAN's, BGP, etc.).
  • Experience with deploying voice transport monitoring and reporting tools (e.g., call allocators, SPLUNK, CYARA, carrier-specific monitoring and reporting tools).
  • Knowledge of advanced voice call routing and carrier features (e.g., SS7, 911 emergency call routing, etc.).
Preferred Qualifications:
  • Familiarity with IP telephony and IP contact center solutions, including Cisco's UCCE, CUCM, and predictive dialers, and how these systems integrate in an enterprise contact center solution.
  • Demonstrates initiative, ability to work independently, and with a strong sense of system ownership, ability to multi-task.
  • Ability to communicate clearly, both verbally and in writing, with sensitivity to the audience and content; collaboration skills and attention to detail.
Education:
  • Associate's Degree in IT-related field or equivalent training.

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and experienced Network Engineering Associate looking for a new challenge, please submit your application.

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