Network Architect

2 weeks ago

Dearborn, Michigan, United States Megan soft Inc Full time
Job Title: Network Engineer

We are seeking a skilled Network Engineer to join our team at Megan soft Inc. in Dearborn, MI. This is a 12+ month contract position with a rate of $35/hr on W2, all-inclusive.

Job Summary:

The successful candidate will be responsible for designing, managing, and supporting the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE's, and Customer Edge Routers. This includes deploying performance, monitoring, and alerting tools to ensure voice transport availability KPI's are being met.

Key Responsibilities:

  • Lead/contribute to the design, management, and support of the transport infrastructure.
  • Assist in deploying performance, monitoring, and alerting tools.
  • Maintain voice transport documentation, including network designs, diagrams, carrier circuit information, and device configurations.
  • Escalation point for production support incidents and problems.
  • Work on voice transport problems of diverse scope and complexity.
  • Ensure business requirements for high availability are met by actively monitoring, executing on capacity planning needs, recommending/implementing design changes, and performing annual disaster recovery tests.
  • Cross-train team members.

Requirements:

  • Demonstrated ability to design, deploy, and troubleshoot a SIP-based solution that supports VoIP applications.
  • Ability to resolve voice issues, including understanding system logs and coordinating problem resolution efforts with multiple resources.
  • Firm understanding of Cisco hardware and configurations, including CODEC's, dial-peers, VLAN's, BGP, etc.
  • Experience with deploying voice transport monitoring and reporting tools, such as call allocators, SPLUNK, CYARA, carrier-specific monitoring and reporting tools.
  • Knowledge of advanced voice call routing and carrier features, such as SS7, 911 emergency call routing, etc.

Preferred Qualifications:

  • Familiarity with IP telephony and IP contact center solutions, including Cisco's UCCE, CUCM, and predictive dialers, and how these systems integrate in an enterprise contact center solution.
  • Demonstrates initiative, ability to work independently, and with a strong sense of system ownership, ability to multi-task.
  • Ability to communicate clearly, both verbally and in writing, with sensitivity to the audience and content; Collaboration skills and attention to detail.

Education and Experience:

  • 5+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco-based network hardware and configurations.
  • Experience in designing and implementing complex voice components and services.

Language: English

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