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Customer Service Representative

2 months ago

Wheaton, Illinois, United States PNC Full time
Job Description

PNC is seeking a highly motivated and customer-focused individual to join our Retail Branch team as a Part-Time Teller. As a key member of our team, you will be responsible for providing exceptional customer service, processing customer transactions, and promoting banking products and services.

Key Responsibilities:
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty
  • Process a variety of customer interactions, including transactions and product referrals
  • Educate customers on alternatives available for their financial interactions
  • Identify banking opportunities during customer interactions and refer as appropriate
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Apply product and procedural knowledge to solve customer's problems
Requirements:
  • Customer-focused with knowledge of the values and practices that align customer needs and satisfaction as primary considerations
  • Ability to assess and effectively manage risks associated with business objectives and activities
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • A comprehensive range of benefits, including medical, dental, and vision options, as well as 401(k) and pension plans
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

PNC is an equal employment opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.