Hotel Operations Director

4 days ago


Marco Island, Florida, United States Marriott Full time
About Marriott Hotels

Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

Salary and Benefits

The salary range for this position is $58,000 to $70,000 annually. Marriott offers a comprehensive compensation package, including a bonus program, health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Job Summary

This Hotel Operations Director role assists in managing the execution of all operations in the rooms area departments, ensuring seamless guest experiences. The successful candidate will lead a team to maximize financial performance, monitor compliance with standards, and continually improve guest and employee satisfaction.

Key Responsibilities
  • Assist in managing room operations teams to ensure effective execution of daily tasks.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm to drive team motivation and productivity.
  • Develop and implement strategies to improve guest satisfaction, adhering to Marriott's high standards.
  • Manage and monitor activities that affect the guest experience, maintaining exceptional customer service standards.
  • Review financial statements, sales, and activity reports to identify areas for cost reduction and program improvement.
Requirements
  • High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
  • Or, 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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