Wilmington Moving Consultant

3 days ago


Wilmington, North Carolina, United States Pink Zebra Moving of Wilmington, NC Full time

Pink Zebra Moving of Wilmington, NC is a dynamic and growing company seeking a talented Wilmington Moving Consultant to join our team. As a key member of our relocation department, you will be responsible for coordinating the entire relocation process, including scheduling, logistics, and communication with clients. The ideal candidate will have a strong background in relocation processes, including estimating, logistics, and NC Tariff rules and regulations.

About the Job
  • Estimated Salary: $50,000 - $70,000 per year (plus commission)

You will work closely with clients to understand their specific relocation requirements and preferences, providing expert advice on packing, transportation, and storage options. The successful candidate will be able to handle multiple tasks and work under pressure, while maintaining excellent communication and interpersonal skills.

Key Responsibilities:
  • Estimate Preparation:
    • Conduct thorough assessments of clients' relocation needs
    • Use the NC Tariff to provide accurate and detailed cost estimates for moving services based
    • Review and explain estimates to clients, addressing any questions or concerns
  • Referral Marketing:
    • Develop and implement referral marketing strategies to attract new clients
    • Build and maintain relationships with real estate agents, corporate HR departments, storage facilities, assisting living homes, and property management
    • Track and analyze the effectiveness of referral marketing campaigns
  • Client Consultation:
    • Consult with clients to understand their specific relocation requirements and preferences
    • Provide expert advice on packing, transportation, and storage options
    • Assist clients in selecting appropriate services and packages
  • Coordination and Planning:
    • Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer
    • Ensure timely and efficient execution of all relocation activities
    • Handle any issues or complications that arise during the relocation process
  • Documentation and Compliance:
    • Prepare and manage all necessary documentation for relocations
    • Ensure compliance with company policies, North Carolina tariff regulations, and legal requirements
  • Customer Service:
    • Provide exceptional customer service throughout the entire relocation process
    • Address client concerns and complaints promptly and effectively
    • Follow up with clients post-relocation to ensure satisfaction and obtain feedback

Requirements:

  • Proven experience as a Wilmington Moving Consultant or in a similar role
  • Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations
  • Excellent referral marketing and networking skills
  • Outstanding communication and interpersonal abilities
  • Punctuality
  • Detail-oriented with strong organizational and planning skills
  • Ability to handle multiple tasks and work under pressure
  • Proficiency in relevant software and technology
Preferred Skills:
  • Experience in the moving or logistics industry
  • Knowledge of real estate and housing markets
  • Bilingual abilities are a plus


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