Relocation Expert

6 days ago


Wilmington, North Carolina, United States Pink Zebra Moving of Wilmington, NC Full time
Job Overview

We are seeking a highly motivated and experienced Relocation Specialist to join our team in Wilmington, NC. The position includes a weekly salary with anywhere from $500 - $1,500 in commission added on.

Key Responsibilities
  • Estimate Preparation:
    • Conduct thorough assessments of clients' relocation needs
    • Use the NC Tariff to provide accurate and detailed cost estimates for moving services based
    • Review and explain estimates to clients, addressing any questions or concerns.
  • Referral Marketing:
    • Develop and implement referral marketing strategies to attract new clients.
    • Build and maintain relationships with real estate agents, corporate HR departments, storage facilities, assisting living homes, and property management
    • Track and analyze the effectiveness of referral marketing campaigns.
  • Client Consultation:
    • Consult with clients to understand their specific relocation requirements and preferences.
    • Provide expert advice on packing, transportation, and storage options.
    • Assist clients in selecting appropriate services and packages.
  • Coordination and Planning:
    • Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer.
    • Ensure timely and efficient execution of all relocation activities.
    • Handle any issues or complications that arise during the relocation process.
  • Documentation and Compliance:
    • Prepare and manage all necessary documentation for relocations.
    • Ensure compliance with company policies, North Carolina tariff regulations, and legal requirements.
  • Customer Service:
    • Provide exceptional customer service throughout the entire relocation process.
    • Address client concerns and complaints promptly and effectively.
    • Follow up with clients post-relocation to ensure satisfaction and obtain feedback.

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