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Program Manager

2 months ago

Norcross, Georgia, United States Russell Tobin & Associates Full time

Job Summary

Russell Tobin & Associates is seeking an experienced Program Manager to join our team in Norcross, GA. As a Program Manager, you will be responsible for providing training and enablement to various customer-facing teams, ensuring they are equipped with the necessary knowledge and skills to aid customers in the efficient setup of Technology Partner integrations.

Key Responsibilities

  • Develop and execute training programs for human assistance teams on select technology partner integrations.
  • Use data-driven insights to verify and improve training methodologies.
  • Collaborate with cross-functional teams to gather necessary integration insights and stay up-to-date with the latest trends in technology partner interactions.
  • Supervise the creation of resource materials, such as user manuals and walkthroughs, to support learning outcomes.
  • Provide direct support and teaching to team members to expand their knowledge on integrations and product offerings.
  • Establish and monitor key performance indicators to ensure the effectiveness of training programs.
  • Pioneer the integration product knowledge management and serve as the point person for guidance and support.

Requirements

  • Minimum of 6-8 years of experience in Program Management, Product Marketing Management, Product Education, or Sales Enablement, preferably in the technology sector.
  • Proven success in developing and implementing scalable training and enablement programs.
  • Excellent interpersonal, facilitation, and organizational skills.
  • Ability to manage multiple stakeholders and projects simultaneously.
  • Strong cross-functional collaboration and influential communication abilities.

Benefits

Russell Tobin & Associates offers comprehensive healthcare coverage, supplemental coverage, a 401(k)-retirement savings plan, life and disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.