Service Support Specialist
7 days ago
Job Description:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Truck Country in Dubuque, Iowa. As a key member of our service department, you will be responsible for providing exceptional customer service, communicating effectively with customers and technicians, and ensuring timely resolution of repair orders.
Responsibilities:
- Provide excellent customer service and communicate effectively with customers and technicians
- Maintain accurate records and notes on repair orders
- Collaborate with technicians to ensure efficient and effective repair processes
- Prioritize tasks and manage multiple responsibilities in a fast-paced environment
Requirements and Qualifications:
- High school diploma or equivalent required; prior experience in customer service or automotive industry preferred
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and knowledge of software applications
- Problem-solving skills and attention to detail
Estimated Salary: $45,000 - $60,000 per year
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