Service Support Specialist

7 days ago


Dubuque, Iowa, United States Access Dubuque Full time

Job Description:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Truck Country in Dubuque, Iowa. As a key member of our service department, you will be responsible for providing exceptional customer service, communicating effectively with customers and technicians, and ensuring timely resolution of repair orders.

Responsibilities:

  • Provide excellent customer service and communicate effectively with customers and technicians
  • Maintain accurate records and notes on repair orders
  • Collaborate with technicians to ensure efficient and effective repair processes
  • Prioritize tasks and manage multiple responsibilities in a fast-paced environment

Requirements and Qualifications:

  • High school diploma or equivalent required; prior experience in customer service or automotive industry preferred
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills and knowledge of software applications
  • Problem-solving skills and attention to detail

Estimated Salary: $45,000 - $60,000 per year


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