Customer Service Team Member

3 weeks ago


Bowling Green, Ohio, United States First Federal Bank Full time
Job Description

This position is available at First Federal Bank. The job operates in a professional office environment.

Key Responsibilities:
  • Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.
  • Provides exceptional service with knowledge of all retail products and services.
  • Adhere to the Six-Step Experience guidelines with each customer interaction.
  • Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
  • Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.
  • Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Demonstrate a positive reflection of the organization in public through their actions and behaviors.
  • Maintain and ensure compliance standards by complying with all bank policies and procedures.
  • Coordinate service requests with other departments.
  • Complete other duties as assigned.
Education and Qualifications:
  • High school graduate or equivalent.
  • Previous cash handling or customer service preferred.
Salary:

The estimated salary for this position is around $45,000 per year, based on industry standards and the level of experience required.



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