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Service Appointment Coordinator
2 months ago
About McHales Inc.
We are a premier employer in Bucks County, with a legacy spanning back to 1950. Our company has evolved over time, and we prioritize family dynamics and work-life harmony. We offer a comprehensive benefits package, including incentive-packed pay structure, generous paid time off, and comprehensive health coverage.
The Role
We are seeking a dynamic and enthusiastic individual to join our team as a Customer Service Representative. As a representative, you will be stationed in our call center, scheduling residential plumbing, heating, cooling, and electrical service calls. Your primary responsibility will be to facilitate service appointments and ensure customer contentment.
Key Responsibilities
- Convert inbound customer inquiries into scheduled service appointments.
- Convey call scripts with genuine flair, being concise, captivating, and personable.
- Address customer concerns promptly, showcasing brand advocacy.
- Cultivate professionalism and establish rapport, fostering repeat patronage.
- Engage in ongoing training to boost appointment bookings and refine outbound communication.
- Adhere to the company's protocol for swift and amicable resolution of customer grievances.
- Maintain and enrich customer database with accurate and comprehensive details.
Success Traits
- Forge a commendable track record in customer service.
- Proficient in IT, adept typist, and savvy with phone systems.
- Exceptionally organized with outstanding follow-up skills.
- Effective verbal and written communicator.
- Cultivate trust and exhibit empathy.
- Harmonize well with a fast-paced, target-oriented setting.
- Competitive self-starter with a collaborative spirit.
- Innately driven, adaptable, and possess a positive outlook.
What We Provide
Our top achievers rank among the highest earners in Bucks County. We offer medical coverage, 401K matching, paid holidays, prioritization of family occasions, and birthday celebrations. We prioritize our team's well-being and anticipate you will bring that same level of care when you join us.
