Pest Control Specialist

4 days ago


Chicago, Illinois, United States R B PEST SOLUTIONS INC Full time

We are looking for a highly organized and skilled Pest Control Specialist - Customer Support to join our team at R B PEST SOLUTIONS INC.

Job Overview

The successful candidate will be responsible for communicating with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. This role requires a strong understanding of active listening techniques, computer savvy, and the ability to remain calm under pressure.

Responsibilities:

  1. Phone Support: Provide exceptional customer service via inbound and outbound calls, responding to customer inquiries and resolving issues promptly.
  2. Data Analysis: Analyze customer inquiries and provide appropriate solutions, generating sales leads and scheduling service calls based on customer and technician availability.
  3. Billing and Payment Processing: Process payments and resolve billing concerns in a timely and professional manner.
  4. Record Keeping: Maintain accurate records via internal systems, focusing on detail-oriented work.

Requirements:

  • High School Diploma/GED: Required.
  • Previous Experience: Previous experience as a Customer Service Representative or similar role preferred.
  • Computer Skills: Comfortable using computers and customer management software.


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