Technical Support Specialist for Active Directory Migration
1 week ago
TEKsystems is seeking experienced Technical Support Specialists to join our team in Wilmington, NC. As a member of our team, you will be responsible for providing top-notch technical support to healthcare clients as they migrate to a new Active Directory.
About the Role
We are looking for skilled professionals with experience in troubleshooting and resolving complex technical issues related to O365, connectivity, hardware, printer support, software, and more. Your strong communication skills will enable you to effectively interact with medical staff, doctors, nurses, and other stakeholders to resolve issues efficiently.
Key Responsibilities
* Troubleshoot and resolve user account issues (login, create, modify, reset)
* Resolve fileshares, folders, applications issues
* Identify and resolve security, permissions, authentication, and IP address issues
* Troubleshoot all other connectivity issues on the new domain
* Resolve WiFi access issues
* Office 365 (cloud-based directory service and single sign-on) support
Requirements
* Intermediate level of expertise in troubleshooting and technical support
* Experience with O365, connectivity, hardware, printer support, software, and more
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Reliable transportation and flexibility to work various shifts, including day and night shifts
Benefits
* Competitive salary: $**65,000 - $80,000 per year**
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
What We Offer
As a Technical Support Specialist at TEKsystems, you will have the opportunity to work on two large projects, providing critical technical support to healthcare clients as they merge their systems. You will be part of a talented team that values collaboration, innovation, and customer satisfaction.
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