Customer Service Representative

1 week ago

Westborough, Massachusetts, United States Innova Solutions Full time
Job Summary:

As a Customer Service Representative at Innova Solutions, you will play a critical role in providing complex analytics and reporting services to improve and automate Client Processing systems. You will manage moderate to complex external client issues, directly advising other organizational units/teams to ensure timely delivery of service or resolution of issues.

Key Responsibilities:

• Provides complex analytics and reporting services to improve and automate Client Processing systems.
• Manages moderate to complex external client issues, directly advising other organizational units/teams to ensure timely delivery of service or resolution of issues.
• Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high-value transactions.
• Solves complex problems based on an understanding and knowledge of the intricacies of the system.
• Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Provides support to lower-level client processing roles, may be responsible for allocating and checking work of other team members, and may be responsible for specific supervisory review, training, and approval actions.

Requirements:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

What We Offer:

• Competitive pay range: $24.00/hr - $25.00/hr.
• Benefits include medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves (as required by law), employee assistance program (EAP).

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