Senior Medical Communications Director

4 weeks ago

Durham, North Carolina, United States IQVIA Full time
Job Description

We are seeking a highly skilled and experienced Associate Director of Medical Communications to join our team at IQVIA. In this role, you will be responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account teams.

Key Responsibilities
  • Establish and maintain strong relationships with clients, understanding their individual roles, communication preferences, and desired outcomes.
  • Ensure Summit Global Health's brand is properly represented and promoted throughout client interactions, communications, and deliverables.
  • Partner with clients to develop strategies to ensure they attain desired outcomes.
  • Be a trusted partner, providing added value to ensure long, continuous relationships.
  • Collaborate with Leadership in identifying opportunities to provide additional services that will assist clients in attaining desired outcomes.
  • Attend and ensure success and a positive experience for all key client meetings, inclusive of weekly client status calls, brand planning meetings, workshops, advisory boards, speaker trainings, and congresses.
Project Management
  • Responsible for management of all projects for assigned clients, ensuring deliverables meet operational excellence standards (on budget, on time, error-free, on strategy, and within all relevant policies and guidelines).
  • Ensure project team members are communicating effectively with other Summit Global Health internal teams and third-party vendors regarding expectations, timelines, quality, and budgets.
  • Monitor project progress and identify client requests for changes in deliverables, timing, and/or project goals.
  • Communicate all scope changes to all other project team members, Marketing, and Finance through internal CCR process and/or internal scope change process, where needed.
Internal Team Management
  • Lead by example, adhering to all SOPs and enforcing staff's adherence to same.
  • Ensure all staff members are preparing timesheets weekly, understanding appropriate SHEP numbers to code time and importance of reporting all time worked.
  • Ensure staff understands responsibilities and duties both for specific projects assigned and as relates to SOPs.
  • Supervise and train staff members.
  • Align with Leadership on staff growth and development for team members, including opportunities to assume new responsibilities, expanding skill sets, and providing constructive feedback.

Requirements

  • Minimum 8-12 years' experience in medical communications, healthcare marketing, or scientific agency.
  • Bachelor's degree required, preferably with emphasis in Marketing, Business, or Science.
  • Strong communicator, both in written and verbal forms, with a proven ability to effectively establish and nurture client, internal, and staff relationships.
  • Previous experience with people management is preferred.
  • Strong attention to detail, ability to manage multiple priorities, and strong organization and time management skills.
  • Ability to leverage internal and external relationships to the benefit of the project, client, and Summit Global Health.
  • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.
  • Extensive skills with web-conferencing tools such as Zoom, Microsoft Teams, and WebEx.
  • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
  • Great team player with a strong drive and willingness to take initiative.
  • Curiosity and aptitude for continuous thinking, learning, and collaboration.
  • Ability to travel to meet with stakeholders as necessary (up to 25% of time).

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