Phoenix Senior Living is seeking a highly skilled and customer-focused Concierge to join their team.

• Customer Experience: Provide a warm welcome and greeting to visitors, guests, and residents, and offer beverages as needed.
• Communication: Contact the Community Engagement Director and Executive Director to meet with prospective residents, families, or visitors, and ensure wait times are minimal.
• Appointment Management: Manage appointments for residents and family members, such as hairdressers, transportation, and other services.
• Message Taking: Take complete messages with pertinent information and communicate them to the intended recipient.
• Community Overview: Offer a community overview to callers, determine who to forward the call to, and notify the caller of the transfer.

• Education: High School Diploma or GED required.
• Experience: Proven customer service experience and skills.
• Industry Knowledge: Knowledge and experience in the Senior Living Industry preferred.