Customer Service Representative

6 days ago


East Chicago, Indiana, United States First Merchants Bank Full time

We are seeking a skilled Customer Service Representative to join our team at First Merchants Bank. As a key member of our banking center, you will provide exceptional customer service and support by accurately and efficiently completing bank transactions, suggesting products and services that meet customers' current and future financial needs.

Job Description:

This part-time position requires providing high-quality customer service by responding to customer requests for banking transactions, answering inquiries and problems with solutions that meet customers' current needs, and continually building customer loyalty and advocacy.

  • Main Responsibilities:
  • Respond to customer requests for banking transactions
  • Answer customer inquiries and problems with effective solutions
  • Build customer loyalty and advocacy through excellent service
  • Contribute to overall banking center operation by balancing cash, daily transactions, vault, and ATM
  • Ensure compliance with regulations and reporting requirements
  • Protect customer privacy by following information security policy and verification procedures
  • Assist with opening and/or closing banking center
  • Participate in daily/weekly meetings and coaching sessions
Requirements:

To be successful in this position, we require the following:

  • A high school diploma or equivalent
  • At least 3 months of sales, cash handling, or related experience

PREFERRED QUALIFICATION: Bilingual (English and Spanish)

This role requires flexibility, as you must be available to work Monday, Wednesday, Friday, and all Saturdays.

What We Offer:

First Merchants offers competitive compensation packages, including $18-$20 per hour, plus bonuses. Additional benefits are also provided to support your career growth and well-being.

About Us:

At First Merchants Bank, we value authenticity and community involvement. Our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. We foster a culture of inclusion and belonging, attracting diverse talent from across the country.



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