Instant Return Associate

6 days ago


Richmond Heights, Virginia, United States Hertz Full time

**About Us**

Hertz is one of the largest airport general use vehicle rental companies in the world, operating across North America, Europe, and other regions. Our commitment to diversity and inclusion has earned us a reputation as a leader in our industry.

Job Description

We are seeking a highly skilled Instant Return Associate to join our team at Hertz. This role involves managing vehicle returns, providing exceptional customer service, and ensuring a seamless experience for our customers.

Key Responsibilities

  • Manage vehicle returns process in compliance with Hertz's policies and procedures
  • Provide world-class customer service by assisting with luggage, answering questions, and resolving issues professionally
  • Inspect vehicles, record damage, and complete required documentation
  • Check fuel levels and mileage, explain final charges to customers
  • Secure vehicle keys and remind customers to remove personal belongings
  • Demonstrate a passion for customer service, attention to detail, and sales skills

Requirements

We are looking for individuals with excellent communication skills, both written and oral. Candidates should be able to work in a fast-paced environment, handle multiple tasks, and maintain a professional demeanor. Basic computer proficiency and the ability to work flexible shifts, including weekends and holidays, are also essential.

Compensation

The estimated salary for this role is $15.00 per hour, making it an attractive opportunity for those seeking a rewarding career in customer service. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply.



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