Automotive Retail Professional

1 day ago


Oak Brook, Illinois, United States Carvana Full time

About Us

Carvana is a revolutionary auto retailer that's changing the way people buy cars. We're passionate about providing an exceptional customer experience and making car buying easy, transparent, and fun.

Job Description

The Customer Service Delivery Advocate will play a critical role in ensuring our customers have an outstanding experience with us. This includes responding to customer inquiries, resolving issues, and coordinating deliveries.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Coordinate vehicle deliveries and ensure smooth handoffs to customers

Requirements

To succeed in this role, you'll need:

  • At least 2 years of customer-facing experience
  • Excellent communication and problem-solving skills
  • A strong attention to detail and ability to multitask

What We Offer

We're committed to providing a supportive and inclusive work environment. Our benefits package includes:

  • Health insurance
  • 401(k) matching
  • Paid time off


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