Business Implementation Analyst

4 weeks ago

Los Angeles, California, United States Foundation AI Full time
Job Title: Business Implementation Analyst

Foundation AI is seeking a Business Implementation Analyst to join our team. As a key member of our Delivery team, you will be responsible for building strong relationships with new customers, managing implementations, and having an in-depth understanding of our customers' goals and the adoption of the Foundation AI platform to prove out ROI.

Key Responsibilities:

  • Engage with existing and prospective customers to define their business requirements and match to FAI's products and solutions
  • Showcase product and solution concepts via presentations, demos, user evangelization, and effective documentation
  • Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs
  • Facilitate execution of projects through requirements gathering and documentation
  • Design solutions that best meet the client's requirements with an excellent understanding of FAI's product features and related technologies
  • Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs, etc.
  • Work with the Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off
  • Communicate progress and expectations, proactive risk-management, and escalation for awareness and resolution
  • Support clients through the go-live process and play a key role in promoting solution adoption and usage
  • Provide regular and adequate end-user feedback to the product team

Requirements:

  • A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry
  • Ability to manage multiple projects utilizing strong planning and organizational skills
  • Outstanding verbal, written, and presentation skills to demonstrate solution concepts
  • Strong interpersonal skills with the ability to influence and build effective customer relationships
  • Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning
  • Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense
  • Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support
  • Ability to set and manage customer expectations and work independently on project assignments

Desirable Attributes:

  • Analytical nature with the ability to solve complex business issues
  • High emotional quotient is desired
  • A 'can do' attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent
  • Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners
  • Extremely detail-oriented and passionate about customer success

Our Commitment:

At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us.

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