Technical Support Professional

1 week ago

Bozeman, Montana, United States ONX, Inc. Full time

**About Our Company:**

ONX, Inc. is a pioneer in digital outdoor navigation solutions, founded in Montana with a mission to empower users through cutting-edge technology.

**Our Culture:**

At ONX, we value diversity, innovation, and collaboration. We believe that bringing together a diverse set of backgrounds, ideas, and opinions helps us achieve our mission to awaken the adventurer within everyone.

**Job Title and Summary:**

We are seeking a Senior IT Support Specialist to join our Information Technology team. This is a great opportunity to be part of a dynamic, growing company focused on impacting business and IT tasks.

**Key Responsibilities:**

  • Automate IT processes to improve efficiency and productivity.
  • Collaborate with internal teams to identify areas for improvement.
  • Develop and maintain automation scripts and tools.
  • Provide expert support for mobile devices, laptops, and wearables.
  • Troubleshoot Mac OS, iOS, Windows, and Google Workspace environments.
  • Investigate and resolve network, software, and hardware issues.
  • Manage and optimize complex SaaS environments.
  • Coordinate and conduct hardware repairs or replacements.
  • Ensure an excellent end-user experience and maintain clear communication.
  • Train end-users on hardware functionality and software.
  • Help manage IT inventory, including asset tracking and maintenance.
  • Help maintain AV setups, ensuring seamless room functionality and troubleshooting.
  • Help manage IT stocks, procure supplies and track software licenses.
  • Identify and mitigate security vulnerabilities proactively.
  • Help manage security, access control, and surveillance systems.
  • Monitor automated systems to ensure functionality and resolve issues.
  • Document all processes, workflows, and troubleshooting for automation.
  • Mentor IT staff on automation tools and best practices.
  • Build strong interdepartmental relationships to support IT/Security needs.
  • Stay current with industry trends in IT automation and apply improvements.
**Requirements and Qualifications:**

To be successful in this role, you should have at least 6+ years of experience in IT support, with 2-3 years in automation and scripting. You should also possess expertise in operating systems such as Mac OS, iOS, Windows, and Google Workspace.

Additionally, you should be proficient in mobile device management and network troubleshooting (DNS, MDM's), have experience in managing and securing SaaS applications, and be familiar with scripting languages (Python, PowerShell, Bash) and automation tools (Workato, etc.).

**Compensation:**

The salary range for this position is between $80,000 to $90,000 annually, depending on experience, skills, certifications, and education.

**Benefits:**

  • We offer comprehensive health benefits, including a no-monthly-cost medical plan.
  • A parental leave plan of 5 or 13 weeks fully paid.
  • 401k matching at 100% for the first 3% you save and 50% from 3-5%.
  • Annual 'Get Out, Get Active' funds to fuel your active lifestyle.
  • Flexible time away package that includes PTO, STO, VTO, quiet weeks, and floating holidays.

**Location:**

This is an in-person position to be performed on-site at our ONX corporate office in Bozeman, MT.

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