Technical Support Specialist
7 days ago
Job Summary:
This is a Technical Support Specialist role that involves monitoring and maintaining enterprise network systems to ensure continuous availability.
About the Job:
We are seeking an experienced IT professional with a strong background in enterprise network monitoring to join our team at Zillion Technologies, Inc.
Key Responsibilities:
- Monitor enterprise network systems for performance and availability issues
- Detect, isolate, diagnose, record, escalate, and resolve operational issues, incidents, and outages within agreed timeframes
- Create and update incident and change tickets using ServiceNow
- Interface with vendors and other ETS support teams to resolve system outages or periods of reduced performance
- Perform routine tests of assigned systems and report test results
- Assist other ETS staff in testing system/applications
Qualifications:
To be successful in this role, you will need to have:
- 2+ years of experience in enterprise network monitoring
- Working knowledge of IT terminology, network topology, commands, and device relationships
- Experience in problem resolution including determining root cause, scope, and scale of issues
- Experience with validating system availability and performance
- Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds
About Us:
Zillion Technologies, Inc. is a leading technology company providing innovative solutions to clients worldwide. We are committed to delivering high-quality services and products that meet the evolving needs of our customers.
Salary Range: $80,000 - $110,000 per year
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