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Customer Service Manager

2 months ago

Lexington, Kentucky, United States Meijer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Meijer. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Plan, direct, and supervise team members in various departments to achieve sales goals and maintain store appearance.
  • Implement strategies to improve customer service, drive sales, and ensure customer needs are met.
  • Mentor and coach team members to develop their skills and advance their careers.
  • Manage multiple tasks, analyze financial and statistical information, and make informed decisions.
  • Lead by example, promoting a safe work environment and ensuring reliable and consistent attendance.
Requirements
  • High school diploma or equivalent required.
  • 2-3 years of related retail experience, with one year of management experience.
  • Demonstrated ability to communicate effectively, resolve conflicts, and manage multiple tasks.
  • Successful completion of all required certifications.
About Meijer

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Consider joining our family and take care of your career and your community.