Lead Team Member

4 weeks ago


Saint Charles, Missouri, United States pOpshelf Full time
Lead Team Member Job Description

About pOpshelf

pOpshelf is a fun and stress-free shopping destination for everyday and special items. We offer a wide range of products, including seasonal, houseware, home décor, health, beauty, paper and party products, and more. Our goal is to provide customers with a unique shopping experience that is both enjoyable and affordable.

Job Summary

The Lead Team Member is responsible for maintaining a clean, well-organized store environment and creating a customer-first culture through exceptional store standards. This includes assisting customers, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Team Leader to maximize store profitability and customer satisfaction.

Key Responsibilities

  • Customer Service: Provide superior customer service to exceed customer expectations.
  • Product Knowledge: Model product knowledge and selling techniques to enhance the customer experience.
  • Store Maintenance: Maintain a safe, clean, and well-organized store environment that delights customers and employees.
  • Merchandising: Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at pOpshelf.
  • Cash Handling: Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers, and make change.
  • Store Operations: Clean the store, take out trash, dust and mop store floors, clean restroom and stockroom, and help set up sidewalk displays.

Requirements

  • Knowledge and Skills: Effective interpersonal and oral communication skills, understanding of safety policies and practices, ability to read and follow planogram and merchandise presentation guides, and ability to perform mathematical calculations.
  • Work Experience and Education: High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

Working Conditions and Physical Requirements

  • Frequent walking and standing.
  • Frequent bending, stooping, and kneeling to run check-out station, stock merchandise, and unload trucks.
  • Frequent handling of merchandise and equipment.
  • Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
  • Occasional climbing (using ladder).
  • Ability to drive own vehicle to the bank to deposit money and occasionally attend training meetings.

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