Lead Team Member
4 weeks ago
About pOpshelf
pOpshelf is a fun and stress-free shopping destination for everyday and special items. We offer a wide range of products, including seasonal, houseware, home décor, health, beauty, paper and party products, and more. Our goal is to provide customers with a unique shopping experience that is both enjoyable and affordable.
Job Summary
The Lead Team Member is responsible for maintaining a clean, well-organized store environment and creating a customer-first culture through exceptional store standards. This includes assisting customers, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Team Leader to maximize store profitability and customer satisfaction.
Key Responsibilities
- Customer Service: Provide superior customer service to exceed customer expectations.
- Product Knowledge: Model product knowledge and selling techniques to enhance the customer experience.
- Store Maintenance: Maintain a safe, clean, and well-organized store environment that delights customers and employees.
- Merchandising: Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at pOpshelf.
- Cash Handling: Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers, and make change.
- Store Operations: Clean the store, take out trash, dust and mop store floors, clean restroom and stockroom, and help set up sidewalk displays.
Requirements
- Knowledge and Skills: Effective interpersonal and oral communication skills, understanding of safety policies and practices, ability to read and follow planogram and merchandise presentation guides, and ability to perform mathematical calculations.
- Work Experience and Education: High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.
Working Conditions and Physical Requirements
- Frequent walking and standing.
- Frequent bending, stooping, and kneeling to run check-out station, stock merchandise, and unload trucks.
- Frequent handling of merchandise and equipment.
- Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds.
- Occasional climbing (using ladder).
- Ability to drive own vehicle to the bank to deposit money and occasionally attend training meetings.
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