Patient Care Coordinator

3 weeks ago

Barre, Vermont, United States MAX Surgical Specialty Management Full time
Job Title: Patient Care Coordinator

At MAX Surgical Specialty Management, we are seeking a highly skilled and organized Patient Care Coordinator to join our team. This role is responsible for providing exceptional customer service to patients, families, and visitors, while ensuring a smooth and efficient patient flow through the registration process.

Key Responsibilities:
  • Greets visitors, patients, and families in a friendly and professional manner, directing them appropriately.
  • Maintains an efficient patient flow through the registration process, providing excellent customer service to patients and families.
  • Promptly answers the telephone, directs all calls appropriately, takes accurate messages, and delivers them to the appropriate individual, demonstrating excellent etiquette.
  • Posts all self-pay charges, collects payments, and provides patients with receipts.
  • Reconciles billing slips to daily schedules.
  • Updates patient information, including demographics, insurance, HIPAA forms, and financial waivers.
  • Schedules appointments accurately according to department guidelines, using a waitlist when applicable.
  • Effectively communicates problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly.
  • Performs various clerical duties, such as faxing, photocopying, scanning, filing, and mailings.
  • Demonstrates flexibility with various work schedules and covers for other staff when asked, including other office locations.
  • Demonstrates the ability to follow downtime procedures adequately.
Requirements:
  • High School Diploma required, A.S. Degree in healthcare/related field preferred.
  • Comprehensive knowledge of electronic medical records.
  • Adeptness in the Healthcare Industry.
  • Expertise in answering inbound calls.
  • Ability to prioritize workload and perform in a fast-paced and challenging environment.
  • Excellent phone etiquette and ability to establish rapport with diverse clientele.
  • 1+ year of experience as a Medical Receptionist.
  • Prior experience with multi-line phone systems/dental preferred.
Perks of the Job:
  • Highly competitive hourly rate plus annual performance and compensation reviews.
  • Competitive health insurance and benefits, including medical, dental, vision, disability, and more.
  • 401k retirement savings plan with employer matching contributions of 3.5%.
  • From day one, you get two weeks off for vacation, sick leave, personal time, and holidays. Seniority-based paid time off increases to six weeks.

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