Spa Operations Director

3 weeks ago


Columbus, Ohio, United States Hand and Stone Massage and Facial Spa Full time

We are seeking a seasoned Spa Operations Director to lead our front desk operations, manage customer relationships, and drive sales growth at Hand and Stone Massage and Facial Spa.

About the Role:
  • Lead a high-performing team to achieve sales goals and deliver exceptional customer service in a fast-paced environment.
  • Manage front desk operations, including scheduling, inventory, and sales reporting with accuracy and efficiency.
  • Develop and implement strategies to drive sales growth, increase customer loyalty, and maintain a positive work environment.
  • Collaborate with regional managers, owners, and other spa managers to achieve business objectives and foster professional growth.
Requirements:
  • Bachelor's degree in a related field or equivalent experience in spa management or a related field.
  • Minimum 2 years of experience in leadership roles, with a proven track record of achieving sales goals and delivering exceptional customer service.
  • Excellent leadership, communication, and interpersonal skills, with the ability to adapt to changing priorities.
  • A competitive base salary: $60,000 - $70,000 per year, plus quarterly bonuses up to $5,000 based on individual and team performance.
About Us:

Hand and Stone Massage and Facial Spa is a rapidly growing franchise with over 500 locations across the US, committed to providing exceptional services and creating a positive work environment that fosters growth and development.


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