Cigar Concierge

We are seeking a highly skilled Cigar Concierge to join our team at Davidus Cigars LTD in Ellicott City. As a Cigar Concierge, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

• Deliver outstanding customer service by greeting and engaging with customers, and informing them of our products and services
• Utilize classic sales techniques and selling procedures to drive business growth
• Process transactions efficiently, advise customers of our loyalty program and incentives
• Verify customer identification and uphold federal age requirements
• Accurately handle cash and credit card transactions
• Balance the cash register
• Identify customer needs and provide recommendations to connect customers with the right products
• Maintain store safety and cleanliness standards

• A free Castro Brothers brand cigar to enjoy during every shift
• The opportunity to connect with wonderful people from diverse professions
• A 25% discount on most products
• Manufacture-sponsored sales spiffs
• A fun, low-stress work environment
• Flexible schedules
• Cigar brand training
• Personal and sales growth potential

• Be at least 21 years of age
• Retail sales experience (1-2 years)
• Cigar and pipe knowledge required
• Ability to climb, bend, kneel, and reach
• Ability to stand for entire shifts
• Ability to lift up to 50 pounds
• Outgoing, upbeat personality
• Commitment to providing exceptional customer service
• Commitment to working with a team and assuming responsibility
• Commitment to maintaining a clean and organized work environment