Dispatch Services Specialist
3 weeks ago
**About the Role:**
We are seeking a highly skilled and organized individual to join our team as a Dispatcher at the Western Oakland Transportation Authority. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of transportation services to our elderly and disabled riders.
The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional customer service to our clients, responding to phone calls and inquiries with professionalism and courtesy.
- Support our drivers by utilizing dispatch software and communicating effectively to ensure timely and efficient transportation services.
- Maintain accurate records and perform data entry tasks to support our operations.
- Make informed decisions regarding route changes and scheduling to meet the needs of our riders.
- Work collaboratively with our team to achieve operational excellence and provide a high level of customer satisfaction.
Requirements:
- Associate's degree in a related field or equivalent experience.
- Valid chauffeur's license and ability to lift up to 40 pounds.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Estimated Salary:** $50,000 - $65,000 per year, depending on experience.
This is a full-time position with opportunities for advancement and professional growth. If you are a dedicated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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