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Customer Service Specialist

3 weeks ago

Highland, New York, United States Walmart Full time

**Job Summary:

We are seeking a talented Customer Service Specialist to join our sales floor team at Walmart. This role offers a unique opportunity to develop your customer service skills, build strong relationships with customers, and contribute to the success of our business.

Responsibilities:

1. Customer Service:

Provide exceptional customer service by greeting customers warmly, responding to their queries, and resolving any issues promptly.

Assist customers in finding products, answering questions, and offering suggestions to enhance their shopping experience.

2. Transaction Processing:

Process transactions accurately and efficiently using our point-of-sale system.

Handle cash, credit card, debit card, and mobile payments while maintaining a high level of professionalism.

3. Cash Handling:

Manage cash transactions carefully, ensuring accurate counting and reconciliation at the start and end of each shift.

Verify cash, coins, and checks received from customers, ensuring accuracy and completeness.

4. Upselling and Product Knowledge:

Develop a deep understanding of our products, services, and promotions to offer personalized recommendations to customers.

Suggest complementary products or alternative options to enhance the customer's shopping experience and increase sales.

5. Team Collaboration:

Collaborate with colleagues to achieve common goals, resolve issues, and maintain a positive work environment.

Support fellow team members during peak periods or as needed, demonstrating a commitment to teamwork and mutual respect.

Requirements:

A high school diploma or equivalent is preferred.

Previous customer service experience is advantageous but not required.

Excellent communication and interpersonal skills, with the ability to engage customers in a friendly and professional manner.

Basic math skills and attention to detail for accurate transaction processing and cash handling.

Flexibility to work varied shifts, including evenings, weekends, and holidays.

Ability to stand for extended periods and lift moderate weights when necessary.

What We Offer:

Competitive salary: $28,000 - $38,000 per year.

Comprehensive benefits package, including health insurance, paid time off, and retirement savings.

Opportunities for career growth and development within our company.