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Enterprise Architect

2 months ago

Westlake, Ohio, United States Fidelity Investments Full time
About the Role

We are seeking a highly skilled Senior Enterprise Architect to lead the development of our Contact Center architecture and strategy. As a key member of our Enterprise Customer Contact Center (EC3) organization, you will collaborate with cross-functional teams to design and implement scalable solutions that meet the evolving needs of our business.

Key Responsibilities
  • Lead a team of architects to define capabilities, solutions, patterns, standards, and guidelines for the Contact Center
  • Collaborate with EC3 Product and Technology leads, key business stakeholders, and other architects to evaluate tools and technologies and recommend implementation patterns
  • Chair an architecture council to recommend and review technical and strategic direction for the future Contact Center
  • Lead team in performing evaluations and/or POCs (proof of concepts) for Contact Center efforts
Requirements
  • Bachelor's or Master's degree in a technology-related field (e.g., Engineering, Computer Science)
  • Demonstrated technology and personal leadership experience in architecting, crafting, and successfully building highly scalable solutions
  • Proven experience in architecting solutions using public cloud technologies, particularly AWS (Amazon Web Services) and Azure
  • Proven experience in building and leading teams, particularly leading and mentoring architects, and/or engineers in a highly matrixed organization
  • Expertise in evaluating, prototyping, and recommending emerging technologies and platforms from suppliers or the open-source community
  • Enterprise-scale expertise in call/contact centers, and/or proven ability to attract and retain talent that provides these skills to Fidelity
  • Solid experience in leading architecture within Agile delivery methodologies (Scrum and Kanban)
  • Ability to effectively collaborate and partner with business domain leads, data scientists, product owners, other architects, and functional leads to deliver world-class Contact Center solutions
  • Proven ability to integrate solution architectures into enterprise integration patterns
  • Solid skills to encourage confidence, build executive presentations, and guide strategic discussions with technology and business partners
  • Ability to understand and adapt to changing business priorities and technology advancements
  • Willingness to partner effectively with technology and business partners across the firm
About Fidelity Investments

Fidelity Investments is a leading financial services company that is passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.

We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.