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Client Relations and Operations Coordinator

2 months ago

Norwich, Kansas, United States Beryl Corp Full time

About Beryl Corp:

Beryl Corp is dedicated to transforming urban mobility by promoting cycling as a sustainable mode of transport. Our mission is to establish ourselves as the leading micro-mobility provider in the UK, delivering eco-friendly bike-sharing solutions to communities.

Position Overview:

We are seeking a motivated individual to join our team as a Customer Support and Operations Specialist. In this role, you will play a vital part in the successful implementation of our bike-sharing initiative, working closely with local councils to enhance urban travel.

Key Responsibilities:

  • Provide exceptional customer support through various channels, ensuring a positive experience for all users.
  • Act as a communication bridge between customers and the operational team.
  • Maintain accurate records of customer interactions and feedback.
  • Identify and escalate technical issues as needed.
  • Assist in planning and coordinating daily operational tasks for field teams.
  • Familiarize yourself with our products to offer informed assistance to retail customers.
  • Propose enhancements for our services based on customer insights.
  • Collaborate with different departments to improve our operational systems.

Qualifications:

  • 1-3 years of experience in customer service or operations.
  • Strong verbal and written communication skills.
  • Able to manage multiple tasks in a dynamic environment.
  • Experience in data management and record-keeping.
  • Quick learner with a keen interest in technology.
  • Detail-oriented with a commitment to following processes.
  • Desire for professional growth and development.

Benefits:

  • Enhanced parental leave policies.
  • Access to online discounts and perks.
  • Cycle-to-work initiatives.
  • Product discounts for family and friends.

Work Environment:

This position involves shift work, with operational hours extending from early morning to evening, including weekends. Our team is committed to fostering a diverse and inclusive workplace, ensuring all employees feel valued and supported.

Beryl Corp is an equal opportunity employer, and we celebrate diversity in our workforce. We strive to create a supportive environment for all employees, including mental health resources and flexible working arrangements.