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Housing Operations Manager

2 months ago

Folsom, California, United States ConferenceDirect Full time
{"Job Title": "Client Success Housing Manager", "Job Summary": "We are seeking a highly skilled Client Success Housing Manager to join our team at ConferenceDirect. As a key member of our Housing Services department, you will be responsible for meeting all contractual obligations and building/maintaining strong consultative relationships with clients and hotels to improve overall client satisfaction.

Key Responsibilities:

* Ensure client launches related to Event & Group Housing services are defined, communicated, and successfully implemented
* Demonstrate attention to detail by identifying areas of critical need and providing solutions
* Effectively manage priorities by providing feedback/updates as needed
* Monitor time spent on accounts to maximize efficiency and profitability
* Utilize systems to manage and report contractual service levels for assigned services
* Develop and implement project plans, with defined timelines and tasks
* Provide strategic recommendations for process enhancement, increasing efficiencies, improving service, and retaining customers with assigned accounts
* Review and analyze hotel contracts to ensure that contractual and financial obligations are being achieved
* Evaluate and provide consultation on hotel room block allocations
* Analyze and manage room block inventory
* Plan, execute, and manage overall Housing services using designated technology
* Finalize the FAQ documentation per event and execute Contact Center training
* Manage all concessions, including accurately tracking and assigning earned complimentary rooms to maximize concessions
* Participate in weekly client conference calls as required
* Assist with onsite housing desk needs and logistics
* Complete room block audits
* Provide client reports, including strategic analysis and recommendations on pickup, pace, and forecasting attrition
* Finalize contractual obligations, completing the close process and providing invoice within 30 days post-event.

Requirements:

* Minimum 3 years' experience in Hotel Management/Room Block/Group Housing
* Experience in one of the following housing platforms preferred: Passkey, Resiada
* Previous experience and demonstrated success managing multiple projects at one time
* Ability to communicate professionally and effectively in-person, via email, and over the phone
* Strong organizational and time management skills
* Ability to clearly communicate in a fast-paced environment
* Ability to work across organizations and lines of business

If you are a motivated and detail-oriented professional with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

At ConferenceDirect, we are committed to providing our clients with the highest level of service and support. We are seeking a talented Client Success Housing Manager to join our team and help us achieve this goal.

As a Client Success Housing Manager, you will be responsible for managing client relationships, ensuring contractual obligations are met, and providing strategic recommendations to improve client satisfaction.

If you are a results-driven professional with a strong background in hotel management and a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are interested in this role, please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you