Electro-Mechanical Specialist

2 weeks ago


Lockport, New York, United States BlueCrest Full time
About BlueCrest

BlueCrest is a pioneering company in postal and parcel automation solutions, dedicated to operational efficiency, customer experience, and technology integration. With a global presence in 16 countries, our expansive field service team comprises 900 specialized technicians. Our manufacturing headquarters is based in Danbury, Connecticut.

Our Culture

Our BlueCrest culture is built on five core behaviors: Innovation, Collaboration, Accountability, Resourcefulness, and Enthusiasm (ICARE). These values guide our approach to every customer, idea, product, and employee, every day.

Job Description

We are seeking an experienced Electro-Mechanical Technician to join our team. As an Onsite/Field Technician, you will be responsible for:

  • Proactively scheduling and performing preventative maintenance
  • Troubleshooting customer-reported problems
  • Monitoring, scheduling, and prioritizing tasks to maximize customer satisfaction
  • Planning and performing equipment upgrades and new installations
  • Managing a queue of calls to ensure timely customer contact and incident closure
Qualifications

To be successful in this role, you will need:

  • A minimum of 1 year's experience in trouble-shooting and repairing complex mechanical equipment
  • Strong experience working on electro-mechanical equipment
  • A minimum of 2 years' proven experience in building and enhancing customer relationships
  • A valid driver's license and reliable transportation
  • The ability to perform frequent lifting and/or moving items up to 50lbs
  • Flexibility to work overtime, weekends, holidays, and/or different shifts as needed
Benefits

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest offers a competitive benefits package, including medical, dental, and vision coverage, flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

We are an equal opportunity employer, committed to developing and retaining an inclusive workforce around the globe, free of unlawful discrimination, harassment, and retaliation.


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