Senior Hospitality Ambassador

2 weeks ago

Bethpage, New York, United States The Bristal Assisted Living Full time

At The Bristal Assisted Living, we're seeking a highly skilled and compassionate Senior Hospitality Ambassador to join our team. As a key member of our community, you will be responsible for creating a warm and welcoming atmosphere for our residents and guests. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

As a Senior Hospitality Ambassador, you will be the first point of contact for our residents and guests, providing exceptional customer service and ensuring that their needs are met. You will be responsible for answering phone calls, responding to inquiries, and providing information about our community. Your positive attitude, professionalism, and ability to work well under pressure will make you an excellent fit for this role.

Additional responsibilities include:

  • Answering and redirecting incoming calls with professionalism and positivity
  • Taking accurate and courteous phone messages and responding to requests by residents
  • Greeting all visitors warmly and completing information cards on all inquiries
  • Responding to resident, guest, and team member inquiries in a polite and timely fashion
  • Ensuring all emergencies are handled promptly and appropriately
  • Keeping the front desk sign in/sign out logs accurate and up to date
  • Performing basic computer data entry as needed

The ideal candidate will have the following skills/qualifications:

  • Clear and confident speaking voice, both in person and over the phone
  • Cheerful, upbeat, positive, and professional demeanor
  • Must be alert and attentive to details, situations, and emergencies
  • Strong but patient and pleasant communication skills
  • Familiarity with MS Office (Excel, Word, and Outlook) preferred
  • Able to communicate fluently in English, both orally and in written communications
  • Must always be respectful and polite to residents, guests, and fellow team members
  • Must be able to work a flexible schedule

New Jersey locations: Must have or be willing to get a COVID-19 vaccine, subject to legal accommodations

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