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Customer Experience Supervisor

2 months ago

Belgrade, United States Best Buy Full time
About the Role

We are seeking a highly motivated and experienced Retail Experience Supervisor to join our team at Best Buy. As a Retail Experience Supervisor, you will be responsible for leading a team of employees to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Maintain Positive Customer and Employee Experiences
    • Ensure that all customers receive a positive and personalized experience in our stores
    • Lead by example and demonstrate a commitment to delivering exceptional customer service
  • Drive Localized Customer and Employee Engagement
    • Develop and implement strategies to drive customer engagement and loyalty in our stores
    • Work closely with employees to understand their needs and provide support and resources to help them succeed
  • Provide Positive Experiences, Skill Development, and Performance Management
    • Develop and implement training programs to help employees develop the skills they need to succeed
    • Provide regular feedback and coaching to employees to help them improve their performance
  • Lead Efforts to Maximize Positive Results or Course-Correct When Needed
    • Develop and implement strategies to drive business results and improve store performance
    • Work closely with employees to identify areas for improvement and develop plans to address them
Basic Qualifications
  • Leadership Experience
    • One year of leadership experience in a retail or customer-facing environment
  • Customer Service Experience
    • Previous experience in sales, customer service, or a related field
  • Teamwork and Flexibility
    • Ability to work successfully as part of a team
    • Ability to work a flexible schedule, including holidays, nights, and weekends
Preferred Qualifications
  • Consumer Electronics Industry Experience
    • One year of experience in the consumer electronics industry
  • Retail Sales Experience
    • Prior experience setting retail sales goals and driving business results
What's in it for You

We are committed to helping our employees thrive at work and at home. We offer a range of benefits that address your total well-being and provide support as you need it, especially during key moments in your life.

  • Competitive Pay
  • Generous Employee Discount
  • Financial Savings and Retirement Resources
  • Support for Your Physical and Mental Well-being