Program Support Specialist

2 weeks ago


Lee's Summit, Missouri, United States The Arc Of The Ozarks Full time
Job Overview

The individual in this role is tasked with delivering essential programmatic assistance to leadership within departments that cater to residential services for individuals with developmental disabilities, mental health challenges, and/or autism spectrum conditions. The position of Program Support Coordinator is classified as non-exempt and is compensated on an hourly basis.

Supervision is provided by a Director or another qualified staff member; however, the incumbent is expected to demonstrate independent judgment and initiative while adhering to established policies and procedures.

Key Responsibilities

The following responsibilities are indicative of the various tasks performed in this role, but are not exhaustive. The absence of a specific duty from this list does not exempt it from being a required function as determined by the appropriate supervisor:

  1. Conducts ISL variance assessments.
  2. Performs home inspections and site visits to verify the quality of services rendered.
  3. Executes quality assurance evaluations as instructed.
  4. Reviews client and pertinent documentation to ensure adherence to best practices.
  5. Under the guidance of the Director, addresses complaints from individuals served, their families, or guardians, taking necessary actions or referring issues to the appropriate official for resolution.
  6. Disseminates and enforces directives from the Director or other professionals, while maintaining essential records and reports.
  7. Oversees group home and/or ISL financial plans, food budgets, and client personal expenditures, ensuring compliance with agency policies as assigned by the supervisor.
  8. Undertakes additional related tasks as assigned.
Required Skills and Qualifications
  1. Proficient in exercising sound judgment and discretion.
  2. Capable of engaging respectfully with individuals with intellectual and developmental disabilities, autism spectrum conditions, psychiatric issues, and behavioral disorders.
  3. Able to work flexible hours and adapt to changes in assignments and policies.
  4. Familiarity with fundamental techniques in the care, treatment, and habilitative programming for individuals with mental health challenges, autism spectrum conditions, and/or developmental disabilities.
  5. Understanding of basic behavior support strategies.
  6. Ability to comprehend and follow both oral and written instructions.
  7. Competent in providing direct client support as necessary, with the physical capability to stand, bend, lift up to 50 pounds, and maneuver items.
  8. Must possess a valid driver’s license and be insured, with the ability to obtain a Missouri Class E driver license.
Minimum Experience

A high school diploma or equivalent is required. A minimum of one year of experience in the human services sector is preferred. Experience in providing treatment and habilitation to individuals with mental health challenges, autism spectrum conditions, and/or developmental disabilities is also preferred. Proven ability to motivate and lead others is essential.



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