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Senior Care Coordinator

4 weeks ago

Huntersville, North Carolina, United States Amada Senior Care Charlotte Full time

About the Role:

We are seeking a highly organized and detail-oriented Senior Care Coordinator to join our team at Amada Senior Care Charlotte. As a Senior Care Coordinator, you will play a critical role in matching our caregivers with clients to ensure the highest level of care and a rewarding career for our caregivers.

Key Responsibilities:

  • Learn and master our AxisCare scheduling system
  • Know the availability, qualifications, and needs of our caregivers
  • Match caregivers and clients based on care requirements and personality needs
  • Monitor the schedule daily to ensure caregivers have arrived to their shifts in a timely manner
  • Contact clients and caregivers regarding day-to-day scheduling changes
  • Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources
  • React immediately to any emergencies or no-shows
  • Confirm caregivers are prepared properly, have confirmed their acceptance of shifts, have directions, and any collateral material/information as needed
  • Monitor caregiver time off requests to ensure they follow company policies
  • Communicate and reinforce the policies and procedures of Amada
  • Monitor any changes in schedule and inform all appropriate parties via phone
  • Adhere to HIPPA requirements by maintaining absolute confidentiality of all information pertaining to employees, clients, and client's families
  • Keep meticulous notes and update documentation in system
  • Accept on-call shifts which include some weekend coverage
  • Project a caring, honorable, and inclusive environment in the office and to all who interact with us
  • Maintain calmness when emergencies occur
  • Able to multitask with professionalism in a time-sensitive manner
  • Ability to never assume anything - confirm, confirm, confirm
  • Ability to remain flexible, positive, resilient, calm, and maintain a sense of humor; and present a well-groomed professional image
  • Exceptional organizational skills
  • Ability to proof and validate own work – details, details, details
  • Flexibility to see a problem through even if it means working into the night or transferring all information to a team member
  • Able to work in a team within a fast-paced environment
  • Level-headed
  • Care-giving experience preferred
  • Able to accept some evening calls and some weekend calls on a pre-scheduled basis
  • Associate Degree or Higher Preferred (will accept equivalent experience)
  • Prior home care scheduling a plus but not required

What We Offer:

At Amada Senior Care Charlotte, we believe in creating a positive, supportive, and flexible work environment where our team members can thrive. We are a close-knit, passionate team dedicated to providing exceptional in-home care for seniors, helping them live comfortably, safely, and independently in their own homes.

Requirements:

  • Verbal Communication
  • Computer Skills
  • Adaptability
  • Likability
  • Customer Focus
  • Caregiving experience
  • Decision Making/Judgment
  • Organization
  • Stress Management
  • Problem Solving
  • Resourcefulness