Associate Field Service Technician

2 days ago


Augusta, Georgia, United States Toshiba Global Commerce Solutions Full time
Job Title: Associate Field Service Technician

Job Summary:

Toshiba Global Commerce Solutions is seeking a highly skilled Associate Field Service Technician to join our team. As a key member of our field service team, you will be responsible for maintaining retail store technologies, computer systems, and peripherals in retail store and commercial business environments.

Responsibilities:

  • Perform basic repairs and services on products, including problem determination using well-established standard maintenance packages, diagnostics, reference documentation, system tools, and service aids.
  • Travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering, and configuration changes, upgrades, and modifications to retail POS equipment.
  • Effectively communicate with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance.
  • Manage the situation and complete the service event in a high-quality and timely manner to meet customer commitments and minimize disruptions to the customers operation.
  • Plan, prioritize, and schedule work to meet or exceed customer Service Level objectives.
  • Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports.

Requirements:

  • High School Diploma or equivalent.
  • 2+ years experience in electronic repair.
  • Ability to travel 100% of the time, domestic and/or air travel.
  • Basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers/point-of-sale equipment, and associated retail devices.
  • Mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment, and electric meters.
  • Good Customer Service skills, ability to multitask, prioritize assignments, and work independently.

About Us:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. We are committed to Diversity, Equity, and Inclusion for all our people and passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.



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