Optical Professional

2 weeks ago


St Petersburg, United States EssilorLuxottica Full time

About EssilorLuxottica

EssilorLuxottica is a leading global player in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.

Job Summary

We are seeking a highly skilled and experienced Licensed Optician to join our team at LensCrafters. As a Licensed Optician, you will play a critical role in delivering exceptional customer service and ensuring that our customers receive the highest quality eyewear.

Key Responsibilities

  • Welcome and engage with all customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
  • Act as a leader in optical acumen, providing expert advice and guidance to customers and colleagues.
  • Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing support and guidance as needed.
  • Accurately and thoroughly use technology, despite time pressure and customer volume, and demonstrate exceptional product knowledge and use of appropriate tools.
  • Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strive to achieve exceptional results on brand key performance indicators (KPIs) and competencies.
  • Maintain a clean, attractive, and organized store appearance, adhering to company standards.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Resourceful, self-motivated, and committed to continual learning, improvement, and results.
  • Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Requirements

  • High School graduate or equivalent.
  • State licensure.
  • Optical dispensing experience.
  • Strong customer service skills, including communication, listening, and teamwork.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills, including the ability to use and carry an iPad/tablet.
  • Familiarity with point-of-sale (POS) systems, computers, and calculators.
  • Embracing new technology and change.

Preferred Qualifications

  • Previous customer service and retail experience.

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