Intake Coordinator

2 weeks ago

Dayton, Ohio, United States DeCoach Recovery Centre Full time
Job Title: Intake Coordinator

DeCoach Recovery Centre is seeking a highly skilled and compassionate Intake Coordinator to join our team. As the first point of contact for clients, you will play a crucial role in facilitating a smooth and efficient intake process.

Key Responsibilities:
  • Client Interaction and Assessment:
    • Conduct initial interviews with clients to gather personal, medical, and social information.
    • Assess client needs, eligibility for services, and urgency of service requirements.
    • Provide information to clients about available services and programs.
  • Documentation and Record-Keeping:
    • Accurately document all client interactions, assessments, and relevant information in our database.
    • Ensure confidentiality and security of client information in compliance with organizational policies and regulations.
  • Communication:
    • Maintain clear, professional, and empathetic communication with clients and their families.
    • Communicate effectively with team members and supervisors regarding client status and any concerns.
  • Administrative Duties:
    • Manage and schedule intake appointments.
    • Prepare and distribute intake forms and informational materials.
    • Assist in the development and improvement of intake procedures and documentation.
  • Compliance and Reporting:
    • Ensure all intake activities comply with organizational policies, procedures, and applicable laws.
    • Prepare regular reports on intake activities and outcomes.
Qualifications:
  • Education:
    • Degree in Social Work, Psychology, Healthcare Administration, or a related field preferred.
    • Relevant certifications are a plus.
  • Experience:
    • Previous experience in an intake role, customer service, or a related field.
    • Experience working in a healthcare or social services environment is preferred.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong organizational and time management abilities.
    • Proficiency in data entry and familiarity with electronic health records or similar databases.
    • Ability to handle sensitive information with discretion and professionalism.
  • Personal Attributes:
    • Empathetic and compassionate, with a genuine interest in helping others.
    • Detail-oriented with a high degree of accuracy.
    • Ability to work independently and as part of a team.
Working Conditions:
  • Will involve periods of sitting, standing, and computer use.
Physical Requirements:
  • Ability to perform standard office tasks, such as typing, filing, and using office equipment.
  • May require occasional lifting of materials or equipment up to 20 pounds.
Additional Information:
  • Position may require background checks and/or drug testing.
  • Continuing education and training opportunities may be available and encouraged.

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