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Customer Service Representative

2 months ago

Irondale, Missouri, United States Planet Fitness Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our facilities.

Key Responsibilities:
  • Customer Service: Greet members and guests, respond to inquiries, and resolve issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking members in, processing transactions, and maintaining a clean and organized environment.
  • Membership Management: Assist with membership sales, renewals, and changes, as well as maintain accurate records and reports.
  • Club Maintenance: Perform routine cleaning and maintenance tasks to ensure the facility is clean, safe, and well-maintained.
Requirements:
  • Customer Service Skills: Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a positive and professional manner.
  • Experience: Prior customer service experience, preferably in a fitness or retail environment.
  • Education: High school diploma or equivalent required.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and perform other physical tasks as required.
Why Work with Us:
  • Opportunity to Make a Difference: As a Customer Service Representative, you will have the opportunity to make a positive impact on our members' lives and contribute to the success of our team.
  • Competitive Benefits: We offer a range of benefits, including medical, dental, and vision insurance, as well as paid time off and opportunities for professional growth and development.