Floor Supervisor

1 week ago

Riverhead, New York, United States The North Face Full time
Job Summary

We are seeking a highly motivated and experienced Floor Supervisor to join our team at The North Face. As a Floor Supervisor, you will be responsible for leading a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values.

Key Responsibilities
  • Direct, develop, and motivate a team of brand associates to achieve sales and customer service goals.
  • Partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards.
  • Assume an active role in your own cross-functional development through the brand's quarterly DOR rotations and Module-Based Leadership Training Program.
  • Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
  • Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.
Requirements
  • 1+ years of store management experience in a fast-paced, highly engaging retail environment.
  • Proven ability to meet and exceed sales results.
  • Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritize tasks in a fast-paced store environment.
  • Proven ability to meet business goals by driving results through store team.
  • Willingness and desire to learn and to share knowledge of products, local community, experiences, and activities relevant to the store's customer base.
  • Ability and desire to provide a highly engaging customer experience through individual service, conversation, and relationship building.
  • Excellent decision-making ability in a fast-paced environment.
  • Detail-oriented.
  • Proficient computer skills, including word processing, spreadsheets, and software programs.
Preferred Qualifications
  • Experience in a specialty retail environment, outdoor apparel industry, or experience with outdoor equipment sales preferred.
  • High school diploma or GED.
Physical Demands
  • Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.).
  • Standing required for entire work shift.
  • Bend, lift, open, and move product up to 50 pounds as needed.
  • Use ladders for visual merchandising, light adjustments, and window banner placement.

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