Sales Associate

6 days ago

Riverhead, New York, United States Tapestry Full time
Job Title: Sales Associate

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for you to be yourself in. As a Sales Associate, you will be part of a team that is committed to being innovative and wholly inclusive.

Selling and Service
  • Understand organizational objectives and make decisions that align with the Company priorities and values.
  • Create personal sales and clienteling strategies in partnership with the management team.
  • Meet customer needs through solution-oriented and forward thinking.
  • Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.
  • Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics.
  • Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.
  • Demonstrate Coach's Selling and Service expectations at all times.
  • Influence customers' purchase decisions by balancing patience and assertiveness.
  • Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.
  • Flex personal selling techniques to contribute to overall store financial results.
  • Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors.
  • Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs.
  • Work with multiple customers simultaneously and break away as appropriate.
  • Follow up with customers consistently and genuinely to influence/close the sale.
  • Develop product knowledge skills and remain aware of current collections.
  • Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships.
  • Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers.
  • Sensitive to customers' needs and tailor approach by reading cues.
  • Build lasting and loyal relationships with customers.
  • Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Workplace and Environment
  • Create enthusiasm and positivity for a shared vision and mission.
  • Foster an environment of teamwork, trust and collaboration with peers, customers and supervisors.
  • Demonstrate confidence when working with customers.
  • Take initiative; have a high-level of ownership and accountability for individual results.
  • Welcome feedback and adapt behaviors as appropriate.
  • Represent Coach as a brand ambassador at all times.
  • Be adaptable and flexible to change.
  • Maintain a calm and professional demeanor at all times.
  • Create short and long-term strategies to achieve personal metrics and performance goals.
  • Utilize Company tools to keep self-informed.
  • Handle and offer solutions to customer issues appropriately and involve a manager when necessary.
  • Promote and endorse a team selling environment.
Operations
  • Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
  • Adhere to all retail policies and procedures including POS, Operations and Loss Prevention procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals.
  • Replenish inventory on sales floor as needed.
  • Process shipments as needed.
Additional Requirements

Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).

Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

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